Terms & Conditions
Shipping
Prices do not include shipping costs. Shipping is variable (generally between $45-$70 depending on distance, location, box size etc. please contact us with your zip code to get a shipping quote. We use Reptiles2you (FedEx Priority Overnight) so your animal(s) will arrive the following day by 10:30 am in most cases. We only ship on Mondays, Tuesdays, and Wednesdays for Tuesday, Wednesday, or Thursday delivery respectively. We also do not ship on holidays.
Live Arrival Guarantee
We guarantee that your animal will arrive alive under the following conditions
-Temperatures along the entire route were deemed safe prior to shipping. Safe temperatures are considered between 35°F (overnight low) and 87°F (daytime high) for the entire duration of the shipment. Phase 22 packs will be provided at no extra charge. We do check the temperatures before booking all shipments and will hold any shipments we consider unsafe. We are happy to hold your animal(s) until safe shipping weather is reached, at no charge to you.
~Someone must be present at the designated shipping address for the first delivery attempt. If no one is present at the designated shipping address at the designated delivery time, the live arrival guarantee is void.
~We must be provided with an accurate shipping address. We cannot be held responsible for any sort of damages incurred as a result of an incorrect address. We will send your order to the shipping address you provide with your order. If this address is incorrect and the shipment is delayed, the live arrival guarantee is voided.
-We must be notified within 1 hour of the shipment being delivered. We do not require a signature because many delivery personnel have soft knocks, doorbells may not work, etc. As a result the package may be left on your doorstep without you realizing it. We recommend signing up for FedEx email and/or text notifications. If no one is home to receive the shipment or keep an eye out if it is dropped off, the animal can be left outside in inclement weather or other non-ideal conditions for too long. We cannot be held responsible in this situation for the survival of the animal.
D.O.A’s
In the rare case you receive an animal that has perished during shipment, Gecko Overload must be contacted within 1 hour of the shipment being delivered. Photographic proof will be required in all cases, an image of the topside and underside of the gecko will be needed. At our discretion we may require the expired animal be returned to us, at your expense. Once our investigation is complete, compensation will be issued in the form of either a comparable replacement animal, or store credit. Cash refunds will not be given under any circumstances.
Tail Drops
Geckos can drop their tails for seemingly any reason, this does not harm them, their quality of life or devalue them at all. Because of this we do not guarantee against tail drops.
Sexing Policy/Pore Sexing
Any animal listed for sale on our website as definitively male or female are guaranteed to be said sex. Should you receive an animal that was sold to you as a guaranteed sex, and it turns out to be the opposite, we must be notified within 7 days of receipt. The original must then be returned to us, following our safe shipping guidelines at your expense. We will inspect the animal and a comparable replacement will then be sent to you at our expense, or store credit given at our discretion.
Colors
We do the best we can to offer pictures of our animals as accurately as possible. We do not edit any of our photos for color correction. We do not offer guarantees for color as crested geckos can change color for a large number of reasons as well as the differences in the screens that the pictures may be viewed on.
Payment Plans
We offer payment plans for orders over $300 under the following terms.
~25% of total purchase price (including shipping) as a down payment.
~30 days to complete payment in full.
~Down payments are non-refundable. If full payment is not made at the end of 30 days, the down payment is forfeited.
~If full payment is not made at the end of 30 days, any amount paid over the down payment is converted to store credit only.
~It is the buyers responsibility to ensure payments are made within the required time frame, we do not send invoices or bills.
~Our geckos are sold on a first come, first serve basis. Unless a down payment has been received, pay-in-full customers will receive priority.
Local Pickup
We will be happy to arrange to meet you at our discretion in or near Aiken, SC to save you shipping costs.
Abandoned Orders
We ask that all orders be scheduled for shipment within 45 days of the date of purchase. While we are happy and more than willing to hold on to geckos ordered for a number of reasons, (shipping not available due to weather or plans to add more geckos to an order for example) geckos that spend more than 6 months with us without a shipment being scheduled will be considered abandoned. These geckos will once again become the property of Gecko Overload, and NO REFUNDS (neither cash or store credit) will be given. Obviously, exceptions will be made for extreme weather circumstances if shipping cannot be accomplished. However if no contact is made to us from the buyer after 6 months all geckos and payments will be forfeit!
All sales are final. We do not accept returns or issue refunds unless under the terms previously stated.
We are committed to our customers, even after the guarantee periods have passed, feel free to contact us with any questions you may have about your gecko.